Coronavirus: consequences for municipal services

Coronavirus: consequences for services The services of the Municipality of Groningen will remain available to residents and companies. There are, however, a few adjustments due to the coronavirus.

Latest update: Wednesday 24 February

Office opening hours

Civil Affairs Offices

Only the Civil Affairs offices in Kreupelstraat, Haren and Ten Boer are open by appointment. You can go there for an appointment on Monday to Friday from 09:00 to 17:00. The offices in Hoogkerk and Lewenborg are temporarily closed.

By appointment only

You can make an appointment online for Kreupelstraat and Haren. In urgent cases, you can make an appointment the same day via 14 050. You should also call 14 050 for appointments. If you have health complaints (a cold, cough, fever), we ask you to postpone your appointments with the municipality.

Non-residents Record Database (RNI) registrations

In the case of registrations in the Non-residents Record Database (RNI), groups may not be larger than 5 persons.

Harm Buiterplein Offices

Due to the coronavirus measures, it is no longer possible to come in without an appointment. Would you still like to drop by? Please call 050 367 5000 first.

Hospitality Office

The walk-in consultation hour is cancelled due to the coronavirus outbreak. We can be contacted by telephoning 14 050 during office hours. You can also send your question to


Recycling Stations cancelled

The Recycling Stations in Rivierenbuurt, Zeeheldenbuurt, Kostverloren, Suikerbuurt and Froukemaheerd are cancelled until further notice. The contact persons have been informed in the meantime.


The chemokar for disposing of small chemical waste (KCA) will not come to your neighbourhood or district up to at least 15 March 2021. You can hand in your KCA at the waste disposal station on Duinkerkenstraat or Electronstraat.


Shopping by appointment

Starting from March 3, 2021, stores are allowed to receive customers by appointment. Customers can register 4 hours in advance. A visit takes at least 10 minutes. This is to prevent contacts between customers who quickly alternate. A maximum of 2 customers may be in the store at the same time per floor. In addition, the basic rules continue to apply, such as the duty to wear masks, a distance of 1.5 meters, hygiene measures and staying at home in case of health complaints.

Ordering and collecting from shops

It's also possible to order products and collect them from a shop (click and collect). You can only order products online or by telephone. You pick up your order in a previously agreed timeslot. There is always a period of at least four hours between ordering and collection, in order to prevent ‘fun-shopping’ (leisure shopping that is not strictly necessary). The retailer will ensure that customers come to the shop throughout the day in order to prevent crowding at the collection point.

Other conditions:

  • Items are to be collected by one person.
  • The 1.5 metre distancing and other basic rules apply at the collection point.
  • Trying on clothing at the collection point is not permitted.
  • Payment is to be done in advance, afterwards or contactless on the spot.

More spacious layout for goods market

Due to the coronavirus, the goods markets in Groningen are laid out in a more spacious manner. The stalls are further apart than usual. The goods market will remain open for groceries during lockdown. Other non-food stalls are not allowed.

  • Come to the market alone.
  • Do not stay too long, in order to minimise crowding.
  • Keep at a distance of 1.5 metres from others.
  • Scooters, bicycles and bicycle trailers are not permitted at the market.
  • Pay wherever possible by card (pin).

For businesses

Support for entrepreneurs during the coronavirus crisis

Various entrepreneurs are experiencing the consequences of the measures relating to the coronavirus. Go to Support for entrepreneurs during the coronavirus for the TOZO scheme, the municipality of Groningen’s support measures, contact details for the Chamber of Commerce office, various national arrangements and other relevant information.


Secondary schools and secondary vocational education are reopening

Starting from Monday 1 March, secondary schools and MBO institutions will reopen for all pupils and students. They go to school physically at least 1 day a week. Classrooms and lecture halls will remain closed for higher vocational and university education until 15 March 2021 at the earliest. This also applies to all other education, training and instructional activities.

Some extra measures will be implemented to limit the spread of the virus at schools. For more information, please visit the national government website.

Day care open

Day care facilities for children aged 0-4 may re-open starting from 8 February 2021.

After-school care

After-school care (buitenschoolse opvang, BSO) will remain closed for the time being. This is because the groups of children in after-school care may come from different schools, so re-opening after-school care may result in an increase in infections.

For more information about childcare and the coronavirus, please visit the national government website.

School transport

There will be no school transport from 16 December 2020 to 2 March 2021. However, school transport is necessary in some cases, for example for:

  • Students going to practical education (pro).
  • Students going to secondary special education (VSO).
  • Students in internships.
  • Students who have examinations or tests (exam students).
  • Students whose school is still open.
  • Students whose parents work in crucial professions. This is only possible with permission from the municipality.
  • Vulnerable students. Whether or not they can go to school will be determined in consultation with the school and the municipality.

If your child still needs transport, please contact your carrier. If you do not make contact, we will assume that transport is not necessary. Always contact the carrier if you have any questions or are unsure.

Carrier contact details

If you require permission from the municipality or have a question, you can reach us by sending an e-mail to You can find the current guidelines and transport protocols on the Publiekvervoer (Public Transport) website.

Sport and culture


Visit to find out the current coronavirus measures that apply to sport.

You can also read the frequently asked questions about coronavirus and sport on the Central government website.


SPOT Groningen

Due to the lockdown, all cultural activities have been cancelled up to and including Sunday 14 March 2021. See SPOT Groningen.

Vinkhuizen Bicycle Depot

The bicycle depot is closed until at least 15 March 2021.

Questions about health, healthcare and assistance

Please visit Coronavirus: gezondheid en ondersteuning (health and support).