Coronavirus: consequences for municipal services

The services of the Municipality of Groningen will remain available to residents and companies. There are, however, a few adjustments due to the coronavirus. You will find the details of these adjustments on this web page.

(Last updated: Tuesday 31 March 19:22)

General

While we will try to answer all of your questions, we are not always able to reply immediately. We appreciate your understanding and patience. Follow our social media channels for the most up-to-date information. If you can’t find information about something specific on our website, please contact us.

Extra measures

On Monday 23 March, the government announced extra measures. You can read about these on the National Government website.

For businesses

Financial support for entrepreneurs

Various entrepreneurs are experiencing the consequences of the measures relating to the coronavirus. Go to Support for entrepreneurs during the coronavirus.

Hospitality Office

The walk-in consultation hour is cancelled due to the coronavirus outbreak. We can be contacted by telephoning 14 050 during office hours. You can also send your question to horecaloket@groningen.nl

Passport, ID card and driving licence

Application

Only passports, ID cards and driving licences that expire before 1 May 2020 will be accepted for processing. In the case of expiry after this date, we kindly ask you to hold off making an appointment.

Collection

The Lewenborg and Hoogkerk branches are closed. If you have applied there for a passport, driving licence or identity card, you can pick these up at the Kreupelstraat branch (Monday to Friday from 09:00 - 17:00). You do not have to make an appointment for this.

Office opening hours

Civil Affairs Offices

Only the Civil Affairs offices in Kreupelstraat, Haren and Ten Boer are open by appointment. You can go there for an appointment on Monday to Friday from 09:00 to 17:00. The offices in Hoogkerk and Lewenborg are temporarily closed.

By appointment only

You can make an appointment online for Kreupelstraat and Haren. In urgent cases, you can make an appointment the same day via 14 050. You should also call 14 050 for appointments. If you have health complaints (a cold, cough, fever), we ask you to postpone your appointments with the municipality.

Non-residents Record Database (RNI) registrations

In the case of registrations in the Non-residents Record Database (RNI), groups may not be larger than 8 persons.

Harm Buiterplein Offices closed after 13:00

Starting Monday 23 March, all offices on Harm Buiterplein will close every afternoon from 13:00.

The following applies to all offices on Harm Buiterplein:

  • Please do not come in to the offices.
  • Would you still like to drop by? Please call first.
  • For telephone numbers and current information, please consult the Visitor address and opening hours page.

Hospitality Office

The walk-in consultation hour is cancelled due to the coronavirus outbreak. We can be contacted by telephoning 14 050 during office hours. You can also send your question to horecaloket@groningen.nl

Waste, waste paper and textile recycling

Waste & recycling centres (longer waiting times)

Please delay dropping off your waste for now!

Due to the coronavirus, many people are working at home and are taking the opportunity to spring-clean their houses. This means that they are bringing a lot of waste to the waste & recycling centres. Bear in mind that waiting times may be longer than usual. We appreciate your understanding for this situation. If you do come, please come alone and comply with the rules that are now in place.

Changed route private persons Duinkerkenstraat

You should not drive on to the terrain, but continue to the Duinkerken Bridge. Here are signs that point you to the correct containers, where you can dump your bulky waste.

Ten Boer neighbourhood office

The Ten Boer neighbourhood office is closed.

See also the page for Visitor address and opening hours.

Waste paper collection

Waste paper will be collected again starting Monday 6 April. You can see when this applies to your district on the digital afvalwijzer (waste guide). You can still get rid of your waste paper in a public paper container or at a household waste recycling centre.

Compost days

The compost days on which you can pick up free compost will not go ahead this year.

Chemokar

The chemokar for disposing of small chemical waste will not come to your neighbourhood or district up to and including at least 28 April. Instead, you can deliver this to a waste & recycling centre.

Clothing, textiles and shoes

You can still take clothing, textiles and shoes to the appropriate clothing bins. Werkpro and Goudgoed are still collecting clothing. You can find the collection date for your street on the digital afvalwijzer (waste guide).

Markets and events

Broader layout for goods market

Due to the coronavirus, the goods markets in Groningen will be laid out in a more spacious manner.

  • The stalls will be further apart than usual.
  • It will be easier for customers to keep their distance from each other.
  • Please note: please keep at a distance of 1.5 metres from each other, and pay by pin wherever possible.

Events

All events that were scheduled up until and including 1 June are cancelled.

Education and Childcare

Childcare

Are you already making use of childcare services? As of 16 March, childcare centres and schools are closed. Emergency childcare is available to parents in essential professions only. If only one parent in a family is in an essential profession, we request that the children be kept at home if possible. If that is not possible, emergency childcare can be requested. The main principle is to enable people in essential professions to continue doing their work. You can read about these on the National Government website.

  • If you work in an essential profession and need childcare, please contact your childcare centre or school to make sure that this location is open for emergency childcare. Most childcare centres are open. If this is not the case, however, please contact the school board or another childcare centre in your area.
  • If you have not previously made use of childcare services, but you do work in an essential profession, you can also access the emergency childcare, at no cost to you. You can contact the childcare centre closest to you.
  • If you were already using childcare services, you must continue to pay the invoices as usual for the time being. This applies both to parents who can no longer bring their children to childcare, and to those who are making use of emergency childcare.

Emergency childcare (for parents in essential professions) is free of charge. The excess paid, that is the difference between the invoice amount and the childcare allowance received, for the period between 16 March and 28 April, will be refunded to parents through the childcare organisations. You can find more information about this on the website of the Ministry of Social Affairs and Employment.

If you have any questions, please contact your own childcare centre or school, or call 14 050. You can also visit the website at www.veranderingenkinderopvang.nl

School transport

There are no buses operating for school transport. There is an exception in the case of parents who work in essential professions and vital processes.

Your child is entitled to school transport if:

  • You (both) work in one of the crucial professions or vital processes.
  • You are certain that the school/daycare centre your child goes to is open.
  • And your child is already entitled to school transport.

The drivers work in accordance with the adapted KNV (Royal Dutch Transport) guidelines, which are based on the National Institute for Public Health and Environmental Protection (RIVM) guidelines. We ask you to do the same. For more information and questions about the amended guidelines, please contact your carrier.

School transport to emergency childcare

There are no buses operating for school transport. There is an exception in the case of parents who work in essential professions and vital processes.

Children of a parent/parents working in an essential profession, or for whom WIJ Groningen has determined that there is no safe home base, may make use of emergency childcare at school or at a childcare centre. If these children cannot travel to school independently or with the help of someone in their own network, then transport is possible.

  1. You work in an essential profession or vital process and you know that your school/childcare centre is offering emergency childcare. If you normally use School transport, please contact your carrier. 
  2. You work in an essential profession or vital process and you know that your school/childcare centre is offering emergency childcare. If you do not normally use School transport, but you do need to access this service, please send an e-mail to the Student transport department (leerlingenvervoer@groningen.nl) with your contact details. We will respond as quickly as possible so that you can make use of transport to emergency childcare. 
  3. You work in an essential profession or vital process and you normally do not make use of childcare and student transport, but you do need transport. If you know that your chosen location is open, please send an email to the School transport department (leerlingenvervoer@groningen.nl) with your contact details. We will respond as quickly as possible so that you can make use of transport to emergency childcare.
  4. WIJ Groningen has determined that your child can make use of emergency childcare services and believes that your child is entitled to transport. WIJ Groningen will arrange this for you with the School transport department at the municipality of Groningen. Please contact your WIJ team if you have any questions.

Sport and culture

All municipal sporting facilities (swimming pools, sports centres, sports halls, gyms, dojos and sports parks) are closed up to and including at least 28 April 2020. These locations cannot be contacted by telephone, because the staff are also working from home.

More information is available at sport050.nl

Culture

All performances, shows and concerts scheduled by SPOT Groningen for the period up to and including 1 June 2020 have been cancelled or postponed. An attempt will be made to find a replacement date for each event. Check SPOT Groningen for more information and the latest updates.

Emergency order

As chairman of the Groningen Security Region (Veiligheidsregio Groningen), Mayor Koen Schuiling has signed an emergency order. This includes measures that the cabinet has announced in order to combat the spread of the coronavirus. The emergency order is the legal basis for police and municipalities to carry out enforcement. The emergency order can be found on the Groningen Security Region website.

Vinkhuizen Bicycle Depot closed

The bicycle depot in Vinkhuizen is closed until at least 28 April. Bicycles cannot be collected until then. Currently, bicycles that have been parked for more than 12 days are not being taken to the depot. This also applies to bicycles that are parked incorrectly.

Questions about health, healthcare and assistance

Health questions

Municipal Health Service (GGD)

You can ask the GGD Groningen questions about the coronavirus. Many answers can be found on the GGD Groningen website.

National Institute for Public Health and Environmental Protection (RIVM)

You can find an up-to-date list of questions and answers on the RIVM website

Telephone number

Do you have questions about the coronavirus? Please call the public information number: 0800 - 1351 (between 08:00 and 20:00). From abroad: +31 20 205 1351.

WIJ Groningen

Do you have any questions about matters such as protected housing, daytime activities, mental health problems or youth assistance? You can contact the WIJ Groningen WIJ teams for help and advice. However, all WIJ branches are closed up to and including at least 28 April 2020 due to the coronavirus. You can, however, ask your questions by telephone or email. View the contact details of the WIJ teams. Check wij.groningen.nl regularly for more news. You can find information about volunteer relief action on this WIJ web page.

Informal care

If you are a carer and you have questions, the staff at steunpunt Mantelzorg (Carer support centre) are available by telephone on 050 - 312 6000 or by e-mail at mip.groningen@humanitas.nl.

Emergency childcare for vulnerable children

Vulnerable children (those without a safe home) are also eligible for emergency childcare. If you would like to make use of this, or if you know of children for whom daily childcare would be the better option, please notify WIJ Groningen.

Care for vulnerable people

  • If you are concerned about families or children in your neighbourhood, please contact WIJ Groningen.
  • If you are very concerned about the safety of children (child abuse), neglect, domestic violence, sexual violence, etc., please contact Veilig Thuis Groningen (0800 2000).
  • If you are concerned about homeless people, please contact Meldpunt Overlast en Zorg (Nuisance and Concern Reporting Centre).

Taxi transport (WMO)

The times for taxi (WMO) transport have changed. You can now only make bookings and travel between 07:00 and 21:00.

  • Please only use this transport if you really have to go out, and if so, please travel alone.
  • If you are not able to board and leave the vehicle independently, please bring your own companion. Either you or the institution where you are living can arrange this. This does not apply to wheelchair users.
  • It is no longer possible to use the front seat or bench seat. This also applies if you have specified a front seat requirement.
  • You cannot pay by cash. Instead, you can arrange a direct debit payment with your carrier.

The drivers work in accordance with the adapted KNV (Royal Dutch Transport) guidelines, which are based on the National Institute for Public Health and Environmental Protection (RIVM) guidelines. We ask you to do the same. For bookings and questions about the amended guidelines, please contact your carrier.

Red Cross help line

Are you in quarantine or in isolation at home? You can talk about this with the Red Cross help line (070-4455888). You can also call the Red Cross help line for additional help and advice.