Coronavirus: health and assistance

Where to go if you have any questions about health care and assistance during the corona crisis?

Most recently amended: Thursday 23 September

Health questions

Municipal Health Service (GGD)

You can ask the GGD Groningen questions about the coronavirus. Many answers can be found on the GGD Groningen website.

National Institute for Public Health and Environmental Protection (RIVM)

You can find an up-to-date list of questions and answers on the RIVM website

National government information number

Do you have questions about the coronavirus? Please call the public information number: 0800 1351 (between 08:00 and 20:00). From abroad: +31 20 205 1351.

WIJ Groningen

Do you have any questions about matters such as protected housing, daytime activities, mental health problems or youth assistance? You can contact the WIJ Groningen teams for help and advice. View the contact details of the WIJ teams. (This website is in Dutch.)

Informal care

If you are a carer and you have questions, the staff at steunpunt Mantelzorg (Carer support centre) are available by telephone on 050 - 312 6000 or by e-mail at mip.groningen@humanitas.nl.

Emergency childcare for vulnerable children

Vulnerable children (those without a safe home) are also eligible for emergency childcare. If you would like to make use of this, or if you know of children for whom daily childcare would be the better option, please notify WIJ Groningen.

Care for vulnerable people

  • If you are concerned about families or children in your neighbourhood, please contact WIJ Groningen (in Dutch).
  • If you are very concerned about the safety of children (child abuse), neglect, domestic violence, sexual violence, etc., please contact Veilig Thuis Groningen (0800 - 2000).
  • If you are concerned about homeless people, please contact Meldpunt Overlast en Zorg (Nuisance and Concern Reporting Centre, information in Dutch).

Social Support taxi transport (WMO)

The following guidelines apply to Wmo transport:

  • Please only use Wmo transport if absolutely necessary and you have no alternative transport.
  • You are required to wear a face mask in the taxi at all times. 
  • If you have health issues that could indicate coronavirus infection, then you may not use the Wmo transport service. The driver may refuse service to passengers with visible symptoms.
  • The Wmo taxi transport service is available from 06:00 to 01:00.
  • If possible, please travel outside of rush hour times, which are from 07:00 to 09:00 and from 14:00 to 16:00.
  • Please book your trip at least 24 hours in advance.
  • You can pay via direct debit, bank authorisation, cash (preferably exact change), or (contactless) debit card, if available. 
  • You can take luggage with you, such as a walker.
  • You can take your mobility scooter with you in the Wmo taxi. 
  • Your carrier may ask you to adjust your travel times if possible, in accordance with the availability of vehicles and drivers.
  • For bookings and questions about the amended guidelines, please contact your carrier.

Seats

Starting on 25 September 2021, every seat can be used again.

Travel time exceptions

Unfortunately, there are fewer drivers and vehicles available due to the coronavirus outbreak. This means that we are not always able to provide the same driving service that you have become accustomed to. The drivers are doing everything they can, but must also make do with the options available to them. This is very inconvenient for everybody, and in these uncertain times, we appreciate your assistance and understanding. Read more at the Public Transport website (in Dutch). 

Red Cross help line

Are you in quarantine or in isolation at home? You can talk about this with the Red Cross help line (070 - 44 55 888). You can also call the Red Cross help line for additional help and advice.